Privacy Policy

1. Introduction

Multimind ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

2. Information We Collect

Information You Provide

• Account information (email address, name)
• Chat messages and queries you submit to the Service
• Payment information (processed securely by our payment provider)
• Communications you send to us

Information Collected Automatically

• Device information (browser type, operating system)
• Usage data (features used, timestamps)
• IP address and approximate location
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Service
• Process your transactions and manage your account
• Send you updates, security alerts, and support messages
• Respond to your comments and questions
• Analyze usage patterns to improve user experience
• Detect and prevent fraud or abuse

4. Third-Party AI Providers

Your queries are sent to third-party AI providers (OpenAI, Anthropic, Google) to generate responses. These providers may process your data according to their own privacy policies. We recommend reviewing their policies to understand how they handle your information. We do not share your personal account information with these providers beyond what is necessary to process your queries.

5. Data Sharing and Disclosure

We may share your information in the following circumstances:

• With service providers who assist in operating our Service
• To comply with legal obligations
• To protect our rights, privacy, safety, or property
• In connection with a merger, acquisition, or sale of assets
• With your consent or at your direction

6. Data Retention

We retain your information for as long as your account is active or as needed to provide the Service. Chat history is retained for 90 days by default but can be deleted at any time from your account settings. We may retain certain information as required by law or for legitimate business purposes.

7. Data Security

We implement appropriate technical and organizational measures to protect your information, including encryption in transit and at rest. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

8. Your Rights

Depending on your location, you may have the following rights:

• Access and receive a copy of your personal data
• Correct inaccurate personal data
• Request deletion of your personal data
• Object to or restrict processing of your data
• Data portability
• Withdraw consent at any time

9. Cookies

We use cookies and similar technologies to maintain your session, remember your preferences, and understand how you use our Service. You can control cookies through your browser settings, but disabling cookies may affect your experience.

10. Children's Privacy

The Service is not intended for users under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware of such collection, we will delete the information promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at privacy@multimind.ai.